OIP Insurtech Overview
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Insurance underwriting support and InsurTech, delivered to an ISO/IEC 27001:2022 certified standard across Serbia, North Macedonia, and India.
Structured to the eight areas of your due diligence request.
Who we are, services, footprint, and organization.
Workforce, scalability, and enablement.
Reporting, meetings, QC, and issue handling.
KPIs, SLAs, and how we measure them.
Systems, access model, and AI-assisted operations.
ISO 27001, risk, PII controls, and BC/DR.
Commercial governance and billing accuracy.
Large-scale onboarding methodology and ramp.
Outsource Insurance Professionals Insurtech (OIP Insurtech) is a trusted provider of secure, high-quality KPO and InsurTech services to the insurance industry. We focus on underwriting support and technology solutions, with an unwavering commitment to protecting client data, ensuring business continuity, and upholding the highest standards of professionalism and compliance.
Serving clients across the insurance value chain, including programs, wholesale, and specialty lines.
Strategic direction, governance, and resource allocation
Department heads, key account managers, operations managers
CISO • Risk Manager • Data Protection Officer
Underwriting support, InsurTech, IT, and administration
From the 2026 Operational Diversification & Business Impact Analysis.
Headcount distribution across service lines:
Surge / ramp capacity: [[ seats available per month ]]
Chaired by the Risk Manager; ISMS reviewed at least quarterly against a fixed agenda:
30+ controlled ISMS procedures on a managed document register.
Latest quarterly review: no major nonconformities identified; minor findings tracked to closure through the CAPA process.
Every ISMS objective is tracked across a seven-field framework: objective, activities, resources, responsibility, deadlines, monitoring method, and results - reviewed at each quarterly management review.
Data sources:
10 incidents logged Jul 2025 - Mar 2026, all tracked to resolution; no major nonconformities in the latest quarter.
| Metric | Target | Source |
|---|---|---|
| SLA adherence | [[ % ]] | Client / KAM reports |
| Turnaround time (core) | ≤ 48h | Ops tracking |
| Quality / accuracy | [[ % ]] | QC sampling |
| Volume / month | [[ # ]] | Ops tracking |
| System uptime | [[ % ]] | Nagios |
Targets to be confirmed with current reporting.
Identity platform: Google Workspace (with GCPW).
Proprietary AI tooling accelerates operations under strict governance: an AI Acceptable Use Policy, a dedicated Digital Transformation Team, and a mandatory human-in-the-loop review of every AI-generated output used for clients.
Impact (vertical) x Likelihood (horizontal). Click a populated cell to see the risks it contains.
Independent attestation: OIP Insurtech holds ISO/IEC 27001:2022 certification as its current independent attestation. A SOC 2 examination is on the roadmap; [[ target timeframe ]].
Pricing models, rate cards, and the contract itself are shared directly under NDA and are not included in this overview.
A phased, governed approach to onboarding new programs at scale.
Transition risk is managed through the same ISO 27001 framework used in production: formal risk assessment (including application-development risk practices), documented controls, and continuity planning - so scale never comes at the cost of security or quality.
Requested documentation - ISO 27001 certificate, PII control guidelines, and contract materials - is provided directly under NDA. A SOC 2 examination is on our roadmap.